1. 7-Day Money Back Guarantee
We stand strongly behind the quality of our streaming infrastructure. If you experience technical issues with our service that our support team cannot resolve within the first 7 days of your purchase, you are eligible for a full refund.
2. Eligibility Criteria
Refunds are strictly granted for server-side issues (e.g., severe outages or persistent unresolvable buffering on our end). We do not provide refunds for issues stemming from your personal setup, such as a slow local internet connection, restrictive ISPs without our VPN activated, or unsupported outdated hardware.
3. How to Request
To initiate a refund, please contact us directly via WhatsApp. Provide your username and a clear description of the issue. Our technicians will attempt to troubleshoot; if unresolved, the refund will be processed.
4. Processing Time
Approved refunds are processed immediately on our end. However, depending on your payment provider or bank, it may take 3 to 7 business days for the funds to appear back on your original payment method.